Refund and Returns Policy

Your energy should feel right — and so should your purchase. If a bracelet does not feel like yours, you may return it within 30 days of delivery.

Returns Window

You have 30 days from the date your order is delivered to request a return. To be eligible, the item must be unworn, unaltered, and in its original condition with all packaging.

How to Start a Return

  1. Email us at support@zenflowcrystals.com with your order number and the reason for return.
  2. We will reply within 1–2 business days with a return address and instructions.
  3. Pack the item securely (the original pouch is perfect) and ship it back with a tracking service.

Refunds

Once your return arrives and passes inspection, we will process your refund to the original payment method within 3–5 business days. You will receive an email confirmation when it is done.

Exchanges

Would you rather exchange your bracelet for a different stone? Contact us within 30 days — we will gladly help you find the frequency you are looking for. Exchange shipping costs are the buyer's responsibility.

Damaged or Incorrect Orders

If your order arrives damaged or is not what you ordered, contact us within 7 days of delivery with a photo and your order number. We will replace it or refund you in full, including shipping.

Non-returnable Items

For hygiene reasons, we cannot accept returns on items that have been worn, altered, or show signs of use. Personalized and custom-length orders are final sale unless damaged.

Order Cancellations

You may cancel an order free of charge as long as it has not shipped. Once shipped, the order is subject to our returns policy.